Notifications in Synero

Synero’s Notifications Module ensures seamless communication between your business, staff, and customers by automating notifications for various appointment-related events. This module supports multiple channels, including email, SMS, WhatsApp, Telegram, and Amazon SNS, allowing you to tailor notifications to your operational needs.​:contentReference[oaicite:0]{index=0}

Setting Up Notifications

To configure notifications in Synero:​:contentReference[oaicite:1]{index=1}

1. Access the Notifications Module:
   • Navigate to the ‘Notifications’ section in your Synero dashboard.
2. Create a New Notification Workflow:
   • Click on ‘Add Workflow’ to initiate a new notification setup.
3. Define Workflow Details:
   • Event: Select the specific event that will trigger the notification (e.g., appointment booked, appointment canceled).
   • Recipient: Choose who will receive the notification—customers, staff, or administrators.
   • Channel: Decide the medium for the notification—email, SMS, WhatsApp, Telegram, or Amazon SNS.
4. Compose Notification Content:
   • Subject: Enter a concise subject line for the notification.
   • Message Body: Craft the message content, utilizing available shortcodes to personalize details such as appointment date, customer name, and service information.
5. Set Timing and Conditions:
   • Timing: Specify when the notification should be sent—immediately after the event, a certain time before or after the appointment, etc.
   • Conditions: Apply filters to target notifications based on criteria like location, service type, or staff member.
6. Save and Activate Workflow:
   • After configuring all settings, save the workflow and ensure it is activated to start sending notifications as specified.

Notification Channels

Synero supports various notification channels to enhance communication:​:contentReference[oaicite:2]{index=2}

• Email Notifications: Automate emails for appointment confirmations, cancellations, reminders, and follow-ups. Configure SMTP settings to ensure reliable delivery.
• SMS Notifications: Send text messages for timely updates on appointments. Integrate with SMS gateways like Twilio or Amazon SNS for seamless messaging.
• WhatsApp Notifications: Utilize WhatsApp for direct communication with customers and staff. Integrate with Twilio’s WhatsApp API to enable this feature.
• Telegram Notifications: Set up a Telegram bot to send instant notifications to staff members about appointment activities.
• Amazon SNS: Use Amazon Simple Notification Service to send SMS notifications, ensuring scalability and reliability.

Best Practices

• Personalize Notifications: Use shortcodes to include specific details, making messages more relevant and engaging.
• Test Workflows: Before activating, test each workflow to ensure notifications are sent correctly and contain accurate information.
• Monitor and Adjust: Regularly review notification logs and feedback to refine your communication strategies.

By effectively utilizing Synero’s Notifications Module, you can enhance communication, reduce no-shows, and improve overall customer satisfaction.​:contentReference[oaicite:3]{index=3}